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Consumers may need to contact the retailer, visit the post office and pay return shipping, and then wait for a replacement or refund.

The US$26 billion worth of clothes sold online represented about 13% of the domestic market, and with 72% of women looking online for apparel, it has become one of the most popular cross-shopping categories.

The largest online retailing corporations are E-Bay and Amazon.com, both of which are based in the US.

Consumers find a product of interest by visiting the website of the retailer directly or by searching among alternative vendors using a shopping search engine.

ONLINE SHOPPING or online retailing is a form of electronic commerce allowing consumers to directly buy goods or services from a seller over the Internet without an intermediary service.

An online shop, e-shop, e-store, Internet shop, web-shop, web-store, online store, or virtual store evokes the physical analogy of buying products or services at a bricks-and-mortar retailer or shopping center.

A successful webstore is not just a good looking website with dynamic technical features, listed in many search engines.

In addition to disseminating information, it is about building relationships and making money.

Information load is a product of the spatial and temporal arrangements of stimuli in the webstore.